Do the prices quoted in the Online Shop include VAT?

No, as stated at the bottom of the home page the amounts quoted are net of VAT and the VAT amount is added at the checkout stage.

Do I pay a delivery charge?

If order value is under £250, there will be a £12 delivery charge added to the order.

How can I pay for my purchases?

There are several ways you can pay, so you will be able to choose a method that you find quick and hassle-free.

• One option is to pay via our on line payment system. This is a safe, secure internet payment system.

• You can also pay with a credit or debit card over the telephone. Just call us on 01473 255888 and speak to one of our friendly sales team who will process the payment over the telephone for you. Let them know what you would like to purchase, and they will take your payment details there and then. Once payment has been taken from your card we can start to process your order.

• And, of course, you can send cheques or postal orders to our address. We will process your order once we receive your postal order or cheque.

How do I order?

Take your time and look around the website before you decide! Help is available to find out which product is best for you by calling us on 01473 255888, however our online product descriptions should give you the basis of the information of which you need to decide on.

• When you find the product that's right for you, state the quantity you would like and click 'Add to Basket'. This will take you to your Shopping Basket, showing you all the products you have selected so far.

If you want to remove anything from the Shopping Basket, just click the 'delete item', or to change the quantity enter the new quantity in the box and click update.

• To carry on browsing, click on the relevant section you wish to go to and the website will appear again. The Shopping Basket window will be minimized, so you can check back to it whenever you like.

• When you want to pay for your items, click ‘Checkout' on the right hand side of the screen.

• On the next page you can either log in as an existing customer, or register your details as a new customer.

• Next, just enter your credit or debit card details when asked, and payment will be taken there and then.

If you have any problems, you can call us on 01473 255888. Our customer support team will be able to answer any questions you have, and guide you through the process.

When can I expect delivery?

The products available online can usually be delivered to a mainland England trade address within 7-14 days; however, due to the high demand on some of our items it can take time to source these from our suppliers.

If you have an urgent requirement or a date in mind for delivery, please contact us and we will do our very best to meet your needs.